Install osTicket on Ubuntu 14.04 64 VPS

Support Your clients by Web or Email with osTicket.

If your business has a need to automate support or customer interaction and track service levels, osTicket is a free, open source tool, that meets and exceeds expectations.

Businesses at every level of growth can benefit from osTicket's system. Best of all, it's the client that benefits the most from service imporovements.


For the instructions to work, you will need to have LAMP (Linux, Apache, MySQL or MariaDB and PHP) already installed on your VPS. Our instructions for installing LAMP on Ubunutu 14.04 can be found here.

The instructions are tried and true, and were verified on InterServer`s OpenVZ VPS Hosting service, utilizing Ubuntu 14.04 64 minimal.

You should be able to copy and paste into SSH as you go along.

Requirements:

  • LAMP installed. See our instructions.
  • Setup was conducted on InterServer’s OpenVZ VPS Hosting with Ubuntu 14.4 64-bit (instructions are for minimal distribution, but should work for regular distribution as well).
  • Putty or similar SSH client
  • root login and password or an account capable of sudo

Installation

Start by updating package sources:

  • sudo apt-get update

Now will install unzip, since our file is in zip format:

  • sudo apt-get install zip unzip

Create a database for osTicket in mySQL:

  • sudo mysql -u root -p

You will need to copy and paste each line. Change the highlighted values to values you want (most important are user and password).

  • CREATE DATABASEostdb;
  • CREATE USERosticket_user@localhost IDENTIFIED BY 'password';
  • GRANT ALL PRIVILEGES ONostdb.* TOosticket_user@localhost;
  • FLUSH PRIVILEGES;
  • exit

Write down the values you entered, because we will need to use the to configure osTicket later.

First will go to our home directory:

  • cd ~

Make a directory and move to it:

  • sudo mkdir osticket
  • cd osticket

Now, download osTicket:

  • sudo wget http://osticket.com/sites/default/files/download/osTicket-v1.9.11.zip

Unzip it:

  • sudo unzip osTicket-v1.9.11.zip -d ~/osticket

The zip file will extract two directories. Scripts and Upload. Make a directory on /var/www/html where our installation will reside:

  • sudo mkdir /var/www/html/support/

Move the upload to our newly created web directory:

  • sudo cp -rv ~/osticket/upload/* /var/www/html/support/

Copy the configuration file:

  • cp /var/www/html/support/include/ost-sampleconfig.php /var/www/html/support/include/ost-config.php

Give Apache ownership of this new directory:

  • sudo chown -R www-data:www-data /var/www/html/support/

PHP

(Optional) osTicket has the ability to fetch emails and turn them into tickets. If this is not one of your requirements, you may skip this step. Otherwise, in order to use the email feature, we need to install a PHP module, php5-imap:

  • sudo apt-get install php5-imap

Now link the module:

  • sudo php5enmod imap

Restart Apache:

  • sudo service apache2 restart

Side Note: The three commands above are the way to correct the "IMAP doesn't exist. PHP must be compiled with IMAP enabled." error on the osTicket installer, after you have installed php5-imap.

Install and Configure from Browser

Open your browser and visit (replace with domain name or ip):

  • yourdomain.com/support/

Remember to populate the database fields with the variables you used when you created the database. Leave the table prefix and the server name with the defaults, unless you know you want to specify something else.

Your osTicket system is now available on:

Support Center:

yourdomain.com/support/

Staff control panel:

yourdomain.com/support/scp

Clean up

Change permissions on ost-config.php:

  • chmod 0644 /var/www/html/support/include/ost-config.php

Delete the setup directory:

  • rm -rf /var/www/html/support/setup

Remove our installation files:

  • rm -rf ~/osticket

Customizing osTicket

osTicket can be configured to suit just about any support center need. Please visit the wiki for documentation.


This website is supported by our affiliation with web hosting companies. We encourage you to visit our friends at Interserver. They really do offer $6 per month VPS Hosting. Linux, windows and cpanel available

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